Terms Of Business Important Notes (Please read carefully)

Spanish Links UK Ltd will be known hereafter in the terms below as the company.

Pet Passport

For a dog or cat to travel back to the United Kingdom the client will need some specific paperwork as listed here 1. A valid DEFRA approved pet passport or veterinary certificate showing that their pet has been micro-chipped, vaccinated and blood tested for antibodies to rabies. N.B. Allow least 7 months for vaccinations before travel. 2. A valid DEFRA approved pet passport or veterinary certificate showing that the animal has been treated against ticks and fox tapeworm not less than 24 hours, and not more than 48 hours, prior to returning to the UK. The owner should ensure that their chosen vet stocks the correct certificates. Tick and tapeworm treatment must be administered by a vet between 24 and 48 hours before embarking from a foreign port. An official certificate is required from the country in which treatment is carried out. This must be signed, dated and include date and time of treatment. If the certificate does not comply with this, we regret that we will not be able to carry the animal under the Pet Travel Scheme. When planning your return journey on any of our routes, please give careful consideration to the timing of the tick and tapeworm treatment. Distressing difficulties can arise if things go wrong and return travel is jeopardized.

Although the company will help you by giving the exact dates and times to be entered by the vet on the pet passports for the treatments we will not be held responsible or accept any claims for any mistakes made on the pet passport. It is the customers own responsibility to make sure things are correct as mistakes can be very expensive and will delay ferry travel.

Payments

Deposits can be paid with credit or debit card over the internet, by sending a cheque to our head office or by paying money directly into our bank account. (Ring for account Numbers) No booking dates can be guaranteed until a deposit has been received. Final balance payments must be made on or before the date of travel. If a cheque is to be used to pay the final balance we must receive it at least 7 working days before the travel date. Cash can be paid to the driver in Euro’s or Pounds at the time of collection. No moving dates or ferry bookings will be confirmed until a deposit has been received Cheque on delivery will not be accepted as a payment method for any extra items and if the cash cannot be found and given to the driver then the goods will be returned to our store and any costs incurred will be charged to the customer on top of any outstanding balance already owing. Cash can be paid to the driver in Euro’s or Pounds at the time of collection.

Order Cancellations

If a job is cancelled by the customer and a ferry crossing has been booked with a ferry company or any work at all has been started then a fee will be deduced from the deposit paid (equivalent to any costs incurred by ourselves) If the deposit received from the customer does not cover the costs incurred by the company, the customer will be invoiced for the remaining amount. If a job is cancelled within 14 days of the intended removal date no monies at all will be refunded to the customer.

Overnight Hotel Stops & Ferry Cabins

Whilst travelling to or from a ferry port an overnight hotel stop may be required. If possible we use a selection of pet friendly hotels. Availability in these hotels may not always be guaranteed unless plenty of notice is given.

If the customer wishes to travel with their pet in one of our vans then they can do so free of charge. All we ask is the customer pays for their own cabin on the ferry and pay for any overnight hotel stops that may be required. It is the customer’s responsibility to pay any hotel costs incurred themselves as they would not be included in our price.

Volume Of Goods & Belongings

Quotations are calculated on the goods volume and information supplied by the customer. If when the goods are collected the volume of goods exceeds the amount quoted for, a pro rata charge will be applied for the excess. It may be that some goods have to be left behind if there is not enough space on the vehicle. The company will not accept any claims for loss or expenses in these circumstances. If the goods are less volume than estimated no refund can be given as the space on the delivery vehicle would have already been allocated.

Insurance

Pet Insurance
Pet insurance is the customers own responsibility. We suggest you have an annual policy for each pet that covers all vets costs.

Goods In Transit Insurance
Any prices quoted for transportation of belongings includes our goods in transit insurance for all your belongings whilst in our care.

A maximum value of £30,000 per vehicle is covered for total loss. Any single valuable items must be listed and a separate insurance cover may be required, at an extra cost to the customer. (Ring for details).

Weight All boxes are assumed to be 20 Kgs or less. If any box weighs more than 20 Kgs and we are not informed of this before collection a surcharge of £1.00 per kilogram will be payable.

Collection & Delivery Access

If there are loading difficulties (For example. not being able to park near the collection or delivery point or we have to move goods to or from an apartment with no lift) and we are not notified of the complication prior to the move, an extra fee will also be chargeable.

Collection & Delivery Dates

Collection and delivery dates are given by ourselves in good faith at the time of any quotation or subsequent order and we will always do our utmost to complete the work on these dates.

Until a customer pays a deposit, no ferry booking can be guaranteed and no definite date availability can be confirmed.

Road travel and ferry travel breakdowns and delays can be unpredictable and unavoidable when travelling long distances therefore The Company will not be held responsible for any such delays. The company will not accept any order cancellations or any claims whatsoever for any expenses incurred because of any such delays.

Packing & Breakages

The Company does not normally offer any packing service. Unless we are specifically asked to pack items and that service is included separately in our written quotation we will not be held responsible for any damage caused to loose items that are inadequately packed or not packed at all.

Jewellery & Watches

Because of the high value of some pieces of jewellery or watches our standard goods in transit insurance will not cover any such items at all. If we are asked by a customer to transport any items of jewellery or watches each piece must be listed with photographs and official valuations and reported to us at least 7 days before the collection. A separate insurance cover must be obtained from us at a price that will be determined at that time.

As jewellery items are usually very small we suggest that the customer carries these items with them in their own luggage on their journey to the destination.

The company will not be held responsible for any loss of jewellery items or watches that we are not informed of beforehand

Pot Plants

Whilst we are happy to transport pot plants for our clients sometimes the delivery may include some storage time. Every effort will be made when possible to water the plants we cannot guarantee to keep such plants alive. The company will not accept any claims for loss or damage to such plants.

Chipboard Furniture

Every effort will be made to keep chipboard furniture safe but sometimes whilst in transit such furniture can come apart if it is not glued. Because of this no claims will be accepted for damage to chipboard or mdf furniture.

Storage

The Company has storage facilities in Rafal, Orihuela, Alicante and any goods required to be stored in Spain will be stored at those premises.

Any delivery to the customer’s property after the storage period will be charged for. The charge for delivery will be 30€ per hour if one man is required or 50€ per hour if two men are required and must be paid for in cash upon delivery. The delivery charges will be agreed with the customer before the goods leave the store

Claims For Damage Or Loss

All claims for shortages, damage or breakages to any goods must be reported to the driver upon delivery or at the latest in writing to our company head office within 7 days of the delivery date. No claims whatsoever will be accepted after that time.

If a problem with any item is reported to us within 7 days of delivery and any such item is correctly packed and the damage is caused whilst the goods are in transit with our company then our insurance will cover such damage.

No claims whatsoever will be accepted by our company for any broken goods within allegedly damaged boxes unless the damaged boxes are reported when delivered. Any damaged boxes must be reported to the driver and opened in his presence upon delivery. A signed report and claim form listing any damaged items must be obtained from the driver for such boxes.
If any items are packed or part packed by the customer it is the customer’s own responsibility to make sure all breakable items are adequately protected.

Spanish Links UK Ltd December 2008