Business Terms & Conditions
Spanish Moves Ltd Important Notes ( Please read carefully )
Terms & Conditions
6th January 2007
Pet Passport For a dog or cat to travel back to the United Kingdom
the client will need some specific paperwork as listed here 1.
A valid DEFRA approved pet passport or veterinary certificate
showing that their pet has been micro-chipped, vaccinated and
blood tested for antibodies to rabies. N.B. Allow least 7 months
for vaccinations before travel. 2. A valid DEFRA approved pet
passport or veterinary certificate showing that the animal has
been treated against ticks and fox tapeworm not less than 24
hours, and not more than 48 hours, prior to returning to the
UK. The owner should ensure that their chosen vet stocks the
correct certificates. Tick and tapeworm treatment must be administered
by a vet between 24 and 48 hours before embarking from a foreign
port. An official certificate is required from the country in
which treatment is carried out. This must be signed, dated and
include date and time of treatment. If the certificate does not
comply with this, we regret that we will not be able to carry
the animal under the Pet Travel Scheme. When planning your return
journey on any of our routes, please give careful consideration
to the timing of the tick and tapeworm treatment. Distressing
difficulties can arise if things go wrong and return travel is
jeopardized
Although Spanish Moves Ltd will help you by giving the exact
dates and times to be entered by the vet on the pet passports
for the treatments we will not be held responsible or accept
any claims for any mistakes made on the pet passport. It is the
customers own responsibility to make sure things are correct
as mistakes can be very expensive and will delay ferry travel.
Payments
Deposits can be paid with credit or debit card over
the internet, by sending a cheque to our head office or by
paying money directly into our bank account. (Ring for
account Numbers) No booking dates can be guaranteed until a deposit
has been received. Final balance payments must be made
on or before the date of travel. If a cheque is to be used to
pay the final balance we must receive it at least 7 working
days before the travel date. Cash can be paid to the driver
in Euro’s or Pounds at the
time of collection. No moving dates or ferry bookings will
be confirmed until a deposit has been received. Final balance
payments must be made on or before the date of travel.
If a cheque is to be used to pay the final balance we must
receive it at least 7 working days before the travel date.
Cheque on delivery will not be accepted as a payment method
for any extra items and if the cash cannot be found and
given to the driver then the goods will be returned to
our store and any costs incurred will be charged to the
customer on top of any outstanding balance already owing.
Cash can be paid to the driver in Euro’s or Pounds
at the time of collection (£1.00 is calculated at 1.50 €)If
the job is cancelled by the customer and a ferry booking
has been confirmed or any work has been started then a fee
will be deduced from the deposit paid (equivalent to any
costs incurred by ourselves) If a job is cancelled within
7 days of the intended removal date no monies at all will
be returned.
Overnight Hotel Stops & Ferry Cabins
Whilst travelling to
or from a ferry port an overnight hotel stop may be required.
If possible we use a selection of pet friendly hotels.
Availability in these hotels may not always be guaranteed unless
plenty of notice is given.
If the customer wishes to travel with their pet in one of
our vans then they can do so free of charge. All we ask
is the customer pays for their own cabin on the ferry and
pay for any overnight hotel stops that may be required. It
is the customer’s
responsibility to pay any hotel costs incurred themselves as
they would not be included in our price.
Volume Of Goods & Belongings
Quotations are calculated on the goods volume and information
supplied by the customer.
If when the goods are collected the volume of goods exceeds
the amount quoted for, a pro rata charge will be applied for
the excess. It may be that some goods have to be left behind
if there is not enough space on the vehicle.
Spanish Moves Ltd will not accept any claims for loss or expenses in these
circumstances.
If the goods are less volume than estimated no refund can be given as the space
on the delivery vehicle would have already been allocated.
